Build your agent9 min
Before you start
- A defined call goal and escalation path
- The voice, language, and knowledge sources your agent should use
1
Open Configure your agent
Open the agent builder and choose the agent you want to update.
2
Configure the required details
Tune persona, prompts, voice, knowledge, and tool access for the target workflow.
3
Test and verify
Run test conversations that include silence, interruption, unclear answers, and handoff requests.
Troubleshooting
- If the agent gives unsupported answers, narrow the knowledge sources and add an explicit fallback.
- If transfers fail, verify the destination number and the agent's transfer rule.